Please direct all rants, raves, and questions regarding Tuesday of California or your order to support@shoptuesday.com, where we’ll do our best to get back to you as soon as possible. We answer emails during 10-3, Central European Time.

As of spring 2025, we produce in Europe! We work with fair pay, family owned factories. Our primary factories in Berlin, Germany are both woman owned. We use a combination of new, deadstock, and locally made materials, with an emphasis on European made fabrics.

Any internationally produced items are verified quality and sweatshop free by a third party organization for us. 

Pre-orders and Returns

Pre-orders help us produce our thirteen piece size run and take around 3 months to make. Three months might seem like a long time, but that's actually quite short considering all of the human hands that make each piece! 

We do not accommodate requests for refunds on any of our products and preorders are no exception. However, if you feel like you might prefer something else instead, just email support@shoptuesday.com and we can help facilitate store credit for another piece. 

We make sizes XXS-7X, all on a preorder basis. Our plus sizing was designed to be consistent with major American plus sized retailers, but please double check our size chart before ordering. If we do not carry your size, but would like to order something, please reach out to us and we can discuss what is possible.

Check out our size chart!

Orders within Germany

All orders shipped within Germany are sent via DHL and come with their very own tracking number. Shipping prices are calculated during the check-out process and are based on quantity and your location within Germany. Didn't get a shipping update? Check that pesky spam folder or your "updates" folder on Gmail! Our shipping updates are automatic, just like our luv for you. 

Orders are shipped within 5 business days from when you placed your order and usually take up to one additional week (depending on the shipping times you've chosen) to reach their destination. Custom embroidery can also add an additional week or two to the shipping timeline, so please keep that in mind when placing your order. Preorders take up to three months and please allow an additional week once they are completed for them to ship.

International Orders

We ship all over the world! We use a service that partners with your local postal service, so we send it to them and they send it to you! We are excited to offer free shipping worldwide on orders over 250 euros, but you can opt for express DHL shipping if you'd prefer that, as our free shipping can take a bit of time.

Customs and import duties may be applied to your order when it reaches its destination. Tuesday of California is not responsible for these fees, as annoying as they are! Should you need to make an exchange or return for store credit, the customer is responsible for international shipping fees. However, if you're in the US or Canada, you can elect to list your item in our resale site instead.

How do I track my order?

Tracking information sent in shipment notification emails may take up to 2 business days to update with current location. Depending on where you are in the world, your tracking may not update beyond the origin scan. If your domestic shipment info hasn't been updated within 2 business days of receiving your tracking number, please feel free to hit us up at support@shoptuesday.com.

Our full return policy can be found here. Below is a quick and dirty guide to returns:

• You have 15 days to email a request after your item has been delivered.
• Sale items are final sale.
• We only accept returns for store credit or exchanges.
• You have 5 days once you receive an email back from us to put your item in the mail in unwashed, unworn condition in the original polybag.
• We reserve the right to charge a processing fee on returned goods that must be folded, re-tagged, lint rolled, steamed or re-bagged.
• You will not be held accountable for any delays that occur after your item is in the hands of the mail.
• Sale items are final sale and cannot be returned or exchanged.
• All return requests must be made via email at support@shoptuesday.com

Should you need to make an exchange or return for store credit, the customer is responsible for international shipping fees. However, if you're in the US or Canada, you can elect to list your item in our resale site instead.

Return policies are binding! Read the full policy here!

What if it never comes?

As we’re still a fairly small, fledgling company, we can’t accept responsibility for packages that have been stolen, mis-delivered, or lost by the occasionally unreliable postal service. However, we now offer insurance from a third party, which you can select when you check out.

Return to sender orders

If your order is returned to us due to an inaccurate address, or maybe you moved after ordering with us, we can reship for the cost of shipping and a +$3 fee.

Tuesday Bassen is an Illustrator and the designer/owner of Tuesday of California. She works with clients ranging from The New Yorker to Google. To see more of Tuesday's illustration work, check out TuesdayBassen.com Want to know more? Read Tuesday's interview with The Great Discontent.