We accept returns for full price clothing items. We have a 15 day return policy, which means you have 15 days to get in touch with us after your item has been delivered. You can now process returns through our returns portal here.
We only accept returns for store credit.
Read on here for the full policy:
A quick and dirty guide to returns:
- We have a 15 day return policy, which means you have 15 days to get in touch with us after your item has been delivered.
- You can now process returns through our returns portal here.
- We do NOT do exchanges, only returns.
- We only accept returns for store credit.
- We offer free domestic return shipping.
- You have 5 days once you receive the postage to put your item in the mail in unwashed, unworn condition in the original polybag.
- If you're late beyond the above timeframe, we will still accept your package less a 20% restocking fee within 30 days.
- Returns are not accepted beyond 30 days.
- If your item returns to us without original packaging and needs to be refurbished (cleaned, folded, and relabeled) you will be given store credit less a 15% cleaning fee. This fee may be additional to the 20% fee if your item is also late.
- We do not accept washed items and it will be returned to you.
- Sale items are final sale and cannot be returned or exchanged.
Want further explanation? Read on!
Should you have any issues with your order, please email us at firstname.lastname@example.org within 15 days of receiving your order. We do not offer refunds, but can offer you store credit if contacted within the 15 day window. You must contact us before posting it back to us. We will not accept packages returned to us that have not been in contact with us first as we have a partner warehouse that requires this information. Please note that we do not accept requests for returns on sale items as they are final sale.
After contacting us, you have 5 days to post the item using the return label we issue you. We cannot guarantee stock availability for a return and issue store credit to choose your exchange item. If we receive a return item past the stated window of time (15 days to contact, 5 days to ship), we can offer you store credit, less a 20% restocking fee. We cover the cost of your first return from an order, but each subsequent return from that order number will incur a shipping fee. We send your store credit once we receive your unworn, unwashed, damage free item.
Additionally, we do not accept returns and cannot accept responsibility for garments past the 30 day purchase mark.
We ask that you triple check our size chart before ordering. All sale items are final sale. Additionally, items returning to us must be in unwashed, unworn, brand new condition (no stains, odors, pet hair, etc.) otherwise a cleaning fee of 15% will be subtracted from your store credit. Keep those kitties away from your returns!